Dates
Oct 30 - Nov15
Eligibility
Open to all
Project and Submission Requirements
Every entry must include at least one or more of the following:01 | Knowledge-based AI Agent
- Train the agent with authorized content.
- Match the agent language to the source content.
- Review generated intents and test answer accuracy.
02 | Published experience
- Personalize and publish the agent.
- Provide a working shareable demo link.
03 | Pre-chat workflow
- Collect useful information before sending the visitor to the AI Agent.
04 | Escalation workflow
- Provide at least two escalation or contact options.
- Use demonstration contact details unless live information is authorized.
05 | Process workflow
- Guide the customer through a task, decision, or recommendation.
- Connect the workflow to an appropriate intent.
06 | Actions
- Let the agent take a real action on the customer’s behalf
- Enable and add actions to AI Agent
07 | Validation
- Test the agent and all workflow paths in Test AI Agent and through the published demo link.
- Allow up to five minutes for published changes to appear.
Visual customization alone is not enough. Strong entries should demonstrate a valuable use case, thoughtful workflows, and an original customer experience.
Prizes