Learn to build an AI support bot that answers questions, guides users through a task, and connects them with a human when needed.

​Join professionals, students, and developers for a hands-on evening using eGain. Build individually or in teams of up to three, with mentors available to help.

​What you’ll learn

  • ​Ground answers in your source material.

  • ​Create guided workflows and human escalation.

  • ​Test, publish, and demo a working bot.

Requirements

Submit the following by November 15, 11:59 PM PST:

  • Participant or team information.
  • Agent name, industry, and use case.
  • Working demo link.
  • Description of up to 150 words explaining the problem, intended user, business value, and distinctive features.
  • One-minute demonstration video showing:
    • A content-based answer.
    • At least one workflow.
    • The solution’s most valuable or distinctive feature.
  • Confirmation that all required workflows were published and tested.

The organizers may request temporary reviewer access or a short live demonstration.

Hackathon Sponsors

Prizes

$750+ in prizes
+ other prizes
1st Place
$300 in cash
1 winner

2nd Place
$200 in cash
1 winner

3rd Place
$100 in cash
1 winner

People's Choice
$150 in cash
1 winner

Production-version, enterprise-grade eGain AI Agent for 1 year
50 winners

​Participants receive one year of free access to designated eGain services. Complete the assessment to earn an eGain Certified badge for LinkedIn. With consent, attendees and submissions will be featured on eGain’s website and LinkedIn.

Devpost Achievements

Submitting to this hackathon could earn you:

Judges

Vikas Paliwal

Vikas Paliwal
VP, Developer Relations, eGain

Prasanth Sai

Prasanth Sai
Product Manager, eGain

Judging Criteria

  • Customer and business value
    Clarity and importance of the problem. Value delivered to customers or the organization. Credibility of the real-world use case
  • Functionality and reliability
    Accurate, content-grounded answers. Working published agent and demo link. Reliable pre-chat, escalation, and process workflows. Effective handling of errors and knowledge gaps.
  • Effective use of eGain
    Strong integration of intents and workflows. Appropriate escalation and process design. Use of eGain capabilities beyond basic question answering.
  • Creativity and customer experience
    Originality and differentiation. Thoughtful workflow design. Clear and intuitive customer experience. Meaningful customization beyond the tutorial.

Questions? Email the hackathon manager

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